Privacy Policy

Peter Island Resort & Spa ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or stay with us.

Information we collect

We collect information you provide directly to us, including:

• —Contact details (name, email address, phone number, postal address)
• —Reservation and booking information (arrival/departure dates, room preferences, guest count)
• —Payment information (processed securely via our payment provider — we do not store card details)
• —Dietary requirements, accessibility needs, and special requests
• —Communications you send to us, including enquiry forms and concierge requests

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs, via cookies and similar technologies.

How we use your information

We use the information we collect to:

• —Process and confirm reservations
• —Personalise your stay and fulfil special requests
• —Communicate with you about your booking, including confirmations, updates, and pre-arrival information
• —Send promotional communications, where you have given consent
• —Improve our website and services through analytics
• —Comply with legal obligations

Sharing your information

We do not sell your personal information. We may share it with trusted third parties who assist in operating our website and delivering our services — including our booking platform, payment processor, and email service provider — under strict confidentiality obligations. We may also disclose information where required by law or to protect the rights and safety of our guests and staff.

Cookies

Our website uses cookies to improve your experience and understand how the site is used. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You may withdraw consent at any time via your browser settings.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Guest reservation records are typically retained for seven years.

Your rights

Depending on your location, you may have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your personal data
• —Object to or restrict certain processing
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at privacy@peterisland.com.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Payment transactions are encrypted using TLS and processed by a PCI-compliant payment provider.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact: